Camel Culture is pleased to provide the information on this Web site. However, by using this site, you agree to abide by the conditions set forth below. These terms apply to all content posted and uploaded on all of our web presences, including all online or social media forums or applications that we administer. By accessing the website www.camelculture.org and/or placing an order, you agree to be bound by the following terms and conditions.
This website is operated by Camel Culture. Throughout the site, the terms “we”, “us” and “our” refer to Camel Culture. Camel Culture offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
Any new features or tools, which are added to, the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
Online Store Terms
By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.
Terms of Sale
All sales from the Sites are governed by Camel Culture Terms of Sale. Please refer to our Terms of Sale (below) for the terms, conditions and policies applicable to your purchase of products from Camel Culture. By ordering products through our Sites, you agree to be bound by and accept the Terms of Sale. The Terms of Sale are subject to change without prior notice at any time, in Camel Culture. sole discretion, so you should review the Terms of Sale each time you make a purchase.
Eligibility, Registration and Account
The Sites are not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Disclaimer of Medical Liability
You expressly acknowledge and agree that Camel Culture. and this Site do not provide medical advice and are not a substitute for professional medical diagnosis, treatment or advice or a medical examination. The content of this Site may contain general information relating to certain medical conditions and their treatment. Such information is provided for informational purposes only and is not intended to replace or substitute for advice provided by a physician or other medical provider. You should not use the information provided on this Site for diagnosing a health problem or disease. Prior to participating in any program, activity, exercise, diet, or use of any product, program, workout, exercise or treatment discussed on this Site, you should seek the advice of your physician and other qualified health-care professionals. There is an inherent risk in any product that, while providing some health benefits, it can also cause unknown health issues. Application or reliance on the techniques, advice, ideas, and suggestions of any person associated with Camel Culture. or this Site are at your sole discretion and risk.
Government warning: raw (unpasteurized) milk and raw milk dairy products may contain disease-causing microorganisms. Persons at highest risk of disease from these organisms include newborns and infants; the elderly; pregnant women; those taking corticosteroids, antibiotics or antacids; and those having chronic illness or other conditions that weaken their immunity.
Camel Culture. Disclaims any potential consumer liability caused by consuming this product. By purchasing this product the consumer assumes the risk of consuming this whole food.
Always seek the advice of your physician or other qualified health-care provider with any questions you may have regarding a medical condition. Always speak with a practitioner before making any changes to your diet or nutrition.
Never disregard professional medical advice or delay in seeking it because of something you have read on our web sites! If you think you may have a medical emergency, call your doctor or 911 immediately. Camel Culture does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on our web sites. Reliance on any information provided by Camel Culture, Camel Culture Employees other people appearing on the web sites at the invitation of Camel Culture Or other visitors to the web sites are solely at your own risk. You are solely responsible for compliance with the laws applicable to your country of residence
Use by Health Care Professionals
If you are a health care professional, you may copy, download, distribute, and transmit the Content for use in the education of your patients, clients or other target groups provided you list Camel Culture as the source of the Content.
Use by School Teachers and Food Service Employees
If you are a schoolteacher or food service employee, you may copy, download, distribute, and transmit the Content for use in the education of your students about camel dairy and for use in promoting the benefits of camel dairy provided you list Camel Culture as the source of the Content.
Use by Members of the Media
If you are a member of the media, you may copy, download, distribute, and transmit the Content for use in print or broadcast media to educate audiences about food trends, about the health benefits of dairy and about dairy promotions and events provided you list Camel Culture as the source of the Content.
Use by Farmer
If you are a farmer or co-op employee, you may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own use; (2) do not copy or post the Content on any network computer or broadcast the Content in any media; (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice; and (4) list Camel Culture as the source of the Content.
Use by Individual Users
If you are an individual user, you may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, noncommercial use; (2) do not copy or post the Content on any network computer or broadcast the Content in any media; (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice; and (4) list Camel Culture as the source of the Content.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our returns policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.
If you wish to cancel an order you can notify us by email to firstname.lastname@example.org before we have sent you the Confirmation E-mail (whether or not you have read it) or 3 hours before we dispatch. If you do cancel an order you will be refunded any monies paid in relation to those purchases. Where goods have already been dispatched you will not be able to return them or receive a refund. All sales are final once dispatched.
Camel Culture can cancel an order prior to final approval. Our customer service department will notify you of any charges that are applied depending on which stage of the process your order is in. If an order is cancelled, you are responsible for charges or administrative fees. These fees will be subtracted to the amount you have paid. If you have not yet paid, these charges will still be your responsibility to pay for and will be charged to the credit card submitted on your order. Minimum cancellation fee is $50.00.
Camel Culture will send out a reasonable amount of free samples to potential clients via ground shipping. Not all combinations are available on every sample. We will do our best to provide a sample of the product and stock so you can get a feel for what you are looking for. Samples will be of frozen camel milk that was previously milked. Additional charges apply for air shipment of samples
Certain content, products and services available via our service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
You are granted a limited, non-exclusive right to create text hyperlinks to the Sites for noncommercial purposes, provided such links do not portray Camel Culture in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any obscene, pornographic, sexually explicit or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. In addition, you may not use Camel Culture. logo or other proprietary graphics to link to our Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any Camel Culture trademark, logo or other proprietary information, including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page on the Sites without our express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, and copyright or proprietary right of Camel Culture or any third party.
Camel Culture makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of embedded content, third party websites accessible via hyperlink or websites linking to the Sites. Such sites are not under the control of Camel Culture and Camel Culture is not responsible for any embedded content or the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Camel Culture and its users may provide these links as a convenience to you, but the inclusion of any link does not imply affiliation, endorsement or adoption by Camel Culture of any site or any information contained therein. When you visit other sites via links or embedded content, you should understand that our terms and policies no longer govern and that the terms and policies of those third party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Sites.
User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
The camelculture.org Website is ©2021, Camel Culture All Rights Reserved and no portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of camelculture.org.
All of the camelculture.org logos/ are registered trademarks are owned by camelculture.org and may not be used for any purpose without the prior written permission of camelculture.org.
Trademarks, Copyright, Intellectual Property
The Camel Culture trademark and logo remain the exclusive property of the Company or its Licensors or affiliates and as such is protected by international and US copyright and other intellectual property laws. All content included on the Web Site, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Company, its affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge the terms of this clause. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by the Company.
The content on the Website, except all User Submissions (as defined below), including without limitation, the text, graphics, and photos created by and for camelculture.org, interactive features ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to camelculture.org, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of camelculture.org or as expressly provided herein. camelculture.org reserves all rights not expressly granted in and to the Website and the Content contained therein. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions (as defined below) of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein.
In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Camel Culture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Camel Culture, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Copyright and Limited License
Unless otherwise indicated, the Sites and all content and other materials therein, including, without limitation, the Camel Culture logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, "Site Materials") are the proprietary property of Camel Culture or its licensors or users and are protected by U.S. and international copyright laws.
You are granted a limited, non-sub licensable license to access and use the Sites and Site Materials for personal, informational and shopping purposes only. Such license is subject to the Terms of Service and does not include: (a) any resale or commercial use of the Sites or Site Materials; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of the Sites and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Sites, the Site Materials or any information contained therein, except as expressly permitted on the Sites; or (g) any use of the Sites or the Site Materials other than for its intended purpose. Any use of the Sites or Site Materials other than as specifically authorized herein, without the prior written permission of Camel Culture, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms of Service shall be construed as conferring in any manner, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.
Recipe Contest Rules
Contests are open to all registered users of camelculture.org who submit a recipe to the site. A valid entry must not violate any of the Terms of Service as specified in this document. No purchase is necessary. Void where prohibited. Entries that do not follow the Terms of Service or have otherwise been submitted through illicit means may be disqualified and removed from the website.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These terms of service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
Returns, Refunds and Damaged Goods
Because camel milk is highly perishable and we milk on demand, the product has no re-sale value, All Sales Are Final. We do not accept returns for any reason. In the case of packages lost or damaged in transit, the liability of the specific carrier and not Camel Culture. It is important to inspect all materials when they arrive. Packages may be opened to inspect for damage, but PLEASE do not dispose of damaged product or packaging. A claim must be filed within 24 hours after receipt. Please contact us immediately if you have received damaged merchandise, so we can try and resolve the issue right away. Storage: All products that contain milk will only be warrantied if the product has been kept within a temperature between below 40 degrees Fahrenheit. Camel Culture will not be held liable for errors in a final product caused by any of the following reasons: Misspelling of address or wrong order. By submitting/approving your proof to Camel Culture, you agree to the following terms:
“I have verified the address and the product that I ordered. I understand that my order is final and that I will not be able to return my product after it has been approved and dispatched. I assume all responsibility for any typographical errors.”
The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.
These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service). Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.
These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the state of Colorado.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.
Questions about the terms of service should be sent to us at email@example.com
Effective Date: 12/04/2020
Terms of Sale
PLEASE READ THESE TERMS OF SALE ("TERMS") CAREFULLY. THESE TERMS APPLY TO YOU AND YOUR PURCHASE OF ANY PRODUCTS FROM CAMEL CULTURE THROUGH ITS WEBSITE, LOCATED AT WWW.CAMELCULTURE.ORG ("SITE"), EXCEPT TO THE EXTENT THAT YOU HAVE ENTERED INTO A SEPARATE WRITTEN AGREEMENT WITH CAMEL CULTURE THAT SUPERSEDES SOME OR ALL OF THESE TERMS. THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN CAMEL CULTURE’S SOLE DISCRETION. BY PLACING AN ORDER FOR PRODUCTS THROUGH THE SITE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS IN EFFECT AT THE TIME OF SUCH ORDER. ALL SALES ARE EXPRESSLY CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS IN ADDITION TO CAMEL CULTURE TERMS OF SERVICE.
When you make a purchase from the Site, you must create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
Acceptance of Order
Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.
Pricing and Availability
All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.
Camel Culture currently accepts Visa, MasterCard, American Express, Discover credit cards and PayPal. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.
Shipping Terms and Policies
We endeavor to ship all orders for in-stock items within 7 business days. We only ship perishable items Monday through Wednesday. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m. Mountain Standard Time. Shipping is typically via UPS or Federal Express and you should allow three (3) to four (4) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice. All shipping charges are your responsibility, unless waived by Camel Culture. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products passes from Camel Culture to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.
If for some reason an item on your order is temporarily out of stock, we will back order that entire order for you. Items on back order will be charged and shipped when available, along with applicable taxes and shipping charges.
Return and Exchange Policies
At Camel Culture we want you to be satisfied with your order. If you experience any shipment loss, damage or shortages we ask that you report them to us within 24 hours of your receipt. Please e-mail us, using the contact page of our web site, with the following information: Your name, e-mail address, mailing address, phone number, a description of the product damage or shortage, and attach any relevant photos as evidence.
We want your online experience to be enjoyable. To that end, we have tried to make our ordering, shipping and payment process as easy as possible. Please review our Shipping and Refund page and contact us if you have any questions or concerns
Assuming ambient temperatures of below 40 degrees Fahrenheit, we guarantee that any perishable product you receive from Camel Culture will be of high quality and in top physical condition.
To ensure you receive the healthiest camel milk available and to reduce the travel stress, your order will be shipped directly to your door.
The day your order ships, you will receive an email containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival. Please Note: We strongly encourage someone to be available at the time of delivery to prevent the camel milk from being exposed to the elements and extreme temperatures.
Returns & Refunds
The insulated box you receive will include a packing slip-which contains the size and quantity of camel milk that has been billed to your account. If this packing slip differs from what was received, please notify us by phone at 720-515-4746 or e-mail firstname.lastname@example.org. This is not an invoice and does not contain pricing and billing info.
Because of the complex packaging procedures for all camel milk and our primary concern for the health and well being, we cannot accept returns on perishable food items. If an issue is our fault, your item is damaged during shipping, or spoiled, we will make it right by either replacing your item or giving you a full refund!
- Perishable food products cannot be returned, but we'll do whatever it takes to make sure you're happy and treated fairly!
- If you receive your product and it is damaged or spoiled, please email us at email@example.com, or call (720)-515-4746.
- Email us a picture of the damaged product (and packaging), as well as a description of the issue.
Cancellations are only accepted before the dispatch of your product and may incur a cancellation fee due to the high demand. Please make your selections carefully.
If you are missing an item or received the wrong box or your bottles have been tampered you can call Camel Culture and let them know.
Please note that Camel Culture cannot guarantee that the product arrives at the delivery point in a fully frozen condition when the delivery has been delayed due to reasons beyond our control.
Shop with confidence at camelculture.org. Your satisfaction is 100% guaranteed. If it’s our fault, we will do whatever it takes to make it right, so that you are happy! If a problem arises beyond our control, we will address the issue and make sure it won’t happen again.
What do I do if my order is incomplete, incorrect, or damaged?
If your order is incomplete, incorrect, or damaged, please contact us via email or call us toll free at 720-515-4746. Our Customer Service hours are Monday-Saturday 9 a.m. - 5 p.m. MT.
We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by Camel Culture is not as described or pictured, your sole remedy is to return it in an unused condition for a refund or have the item replaced. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
Limitation of Liability
CAMEL CULTURE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, CAMEL CULTURE’S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Camel Culture products may be refunded or replaced in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM CAMEL CULTURE RELATING TO THE PRODUCTS YOU PURCHASE. CAMEL CULTURE MAKES NO OTHER, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY CAMEL CULTURE "AS IS" AND WITHOUT WARRANTY OF ANY KIND.
Governing Law; Venue
These Terms and your purchase of products from Camel Culture through the Site shall be governed and construed in accordance with the laws of the State of Colorado, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms or your purchase of products shall be filed only in the state and federal courts located in Colorado and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.
Effective Date: 12/04/2020