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Shipping & Refunds

What is your return/refund policy?

  • We care deeply for our customers and want to make sure you are receiving a quality product every time! If you receive your product and it is damaged or spoiled, please send us a picture of the product (and packaging) as well a description of the issue, and we would be happy to take care of it for you.

What if my milk is not frozen when it arrives in the mail?

  • If your milk arrives thawed and warm...
    • Contact us, and we'll make it right.
  • If your milk arrives thawed but cold...
    • Don't refreeze, simply refrigerate and it's safe to consume over the next 3-4 weeks. But contact us if you have any concerns.
  • If your milk arrives partially thawed and partially frozen... 
    • That's normal. You can refreeze or refrigerate and enjoy! 
How is the milk packaged and shipped?
  • Our milk is farm bottled and shipped to ensure the milk stays pure and does not get exposed to any contaminants. Milk bottles are PET and BPA free. 
  • To ensure the freshest product, milk is shipped frozen in a secure styrofoam cooler packed with dry ice or ice packs. 
When does the milk ship?
  • All milk ships from our farm on Monday and Tuesday and arrives between Wednesday and Saturday.
Do you ship to Canada?
  • Due to the 241% tax on milk, we are not able to currently ship to Canada.

 

After your shipment arrives...

  • Store liquid milk in the freezer until ready to consume.
  • Frozen milk can stay in the freezer for up to 6 months. Once it is thawed out, it is best to consume the milk within 3 weeks.
  • SHAKE WELL PRIOR TO DRINKING! SEPARATION IS VERY NATURAL. 

Please contact us if you have any questions. Thank you!

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