Shipping, Refunds, & Storage
Everything you need to know about getting fresh camel milk to your door.
Return & Refund Policy
We truly care about every one of our customers and want you to love your experience with us! Because our products are perishable, we're not able to accept physical returns — but if something ever goes wrong, we promise to make it right. Whether that means a replacement or a full refund, we've got you covered. 🐪
📧 info@camelculture.org
📞 (720) 515-4746
Just send a photo of the product and packaging with a quick description — we'll take care of the rest!
When Does My Order Ship?
We schedule frozen milk shipments based on your location to make sure it arrives fresh — we never want your milk sitting over a weekend!
- Transit time starts when your order ships, not when it's placed.
- Orders placed after midnight Friday (PST) will ship the following week.
- Dry products ship any business day.
What If My Milk Arrives Thawed?
Don't panic! Here's exactly what to do depending on how it arrives:
How Is the Milk Packaged?
Your milk is bottled right on our farm and shipped frozen in an insulated styrofoam cooler packed with dry ice or ice packs. Our bottles are PET and BPA-free, so you can feel great about every sip. 🥛
Do You Ship to Canada?
We wish we could! Unfortunately, high dairy import taxes, customs requirements, and transit times make it really hard for us to guarantee the freshness and quality you deserve. We're actively exploring options — stay tuned!
How Should I Store My Milk?
- Keep it frozen until you're ready to enjoy it.
- Frozen milk stays fresh until the best-by date on the bottle (typically 3–6 months).
- Once thawed, enjoy within 2 to 2½ weeks.
- 🥛 Shake well before drinking — separation is completely natural!
Have questions? We'd love to hear from you — reach out anytime!
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